Order processing:

We aim to dispatch orders within two business days of receiving payment.  For example, if you order and pay on Tuesday, we'll aim to ship it by Thursday.


Delivery options:

Delivery estimates based on Major Centers, for non-major centers please expect and additional 2 to 5 working days for delivery.

Delivery Option

    Price

    Delivery Time Estimate

Standard R95

    < R950

    Usually 2 – 3 Business days*

Free

    > R950

    Usually 2 – 3 Business days*


The following are considered major centers. This list may be subject to change without notice:

  • Cape Town
  • Johannesburg
  • Pretoria
  • Durban
  • Bloemfontein
  • Port Elizabeth
  • East London
  • Nelspruit
  • George
  • Kimberly
  • Pietermaritzburg
  • Polokwane
  • Rustenburg
  • Stellenbosch

Orders not yet dispatched from the Hestia warehouse may be cancelled by contacting hello@hestiahome.co.za, and will be refunded without additional cost. Cancellations done after the order has been dispatched will be subject to the Hestia Return Policy.


Delivery Location Exclusions:

Please note that due to the significantly higher associated fees and logistical complexities, we are currently unable to provide delivery services to the following types of locations:

  • Farms
  • Major Chain Stores
  • Hospitals
  • Power Stations

For deliveries intended for these locations, please arrange for an alternative delivery address, such as a residential or business address outside of these exclusion zones. Alternatively, please feel free to contact us directly for a custom quote to arrange delivery to these specific addresses. 


Can I specify a delivery time?

No, the couriers we use do not currently offer delivery slots.  Please make sure that the address you supply, will have someone there to accept your parcel.

 

Do you deliver outside of South Africa?

Yes, but only by special request. If you are outside of South Africa and want us to deliver to you then please get in contact at hello@hestiahome.co.za and we will gladly send you a quotation for the cost of delivery.  Unfortunately because of the varied nature of International delivery costs our advertised rates or free delivery thresholds are only Valid for deliveries within South Africa.